Refund & Cancellation Policy

General Policy

Full Marks Tutorials provides educational guidance, admission assistance, coaching support, and related academic services for students pursuing studies through Open School Boards such as NIOS and BBOSE. Fees charged for services may include counseling, admission support, coaching assistance, study material support, or administrative services.

Students and parents are advised to carefully review course details, service information, fee structures, and eligibility requirements before making any payment or confirming enrollment.

Admission and Registration Fees

Admission-related charges, registration fees, counseling charges, or administrative processing fees may be non-refundable unless otherwise specified at the time of enrollment. These charges are generally used for documentation, counseling support, student processing, and related administrative work.

Once the admission process or registration work has been initiated, cancellation requests may not qualify for a full refund.

Coaching and Academic Service Fees

Fees paid for coaching classes, study support, academic guidance, or learning services may be subject to separate cancellation or refund terms depending on the selected course or program duration.

Refund requests may be considered under the following situations:

• Duplicate payment made by mistake
• Technical error during payment processing
• Cancellation approved before commencement of classes or services
• Exceptional cases reviewed by the management

Refund approval is subject to verification and internal review.

Cancellation Requests

Students or parents who wish to cancel any enrolled service should contact Full Marks Tutorials through official communication channels.

Cancellation requests should include:

• Student Name
• Registered Mobile Number
• Course or Service Details
• Reason for Cancellation

Refund Processing Time

If a refund request is approved, the amount may be processed within a reasonable period through the original mode of payment or another suitable payment method.

Processing timelines may vary depending on:

• Banking procedures
• Payment gateway processing time
• Verification requirements
• Administrative review procedures

Full Marks Tutorials is not responsible for delays caused by third-party payment providers or banking institutions.

Non-Refundable Situations

• Change of mind after enrollment
• Failure to attend classes or utilize services
• Incomplete documentation submitted by the student
• Violation of institutional rules or misconduct
• Delay caused by educational board procedures beyond our control
• Services already delivered or completed

Educational Board Policies

Full Marks Tutorials provides educational guidance and support services only. Examination schedules, admissions, certification procedures, and board-related policies are governed by the respective educational boards such as NIOS or BBOSE.

Any fees paid directly to educational boards or third-party institutions are subject to their respective refund and cancellation policies.

Modification of Services

We reserve the right to modify, reschedule, update, or discontinue any educational service, class schedule, or academic support program when necessary. In such cases, reasonable efforts will be made to inform students in advance.

Policy Updates

Full Marks Tutorials reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Updated policies will become effective once published on the website or communicated through official channels.